Patient Operations Associate - Care Delivery

Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. The Patient Operations Associate will be the primary point of contact and logistical driver for members, ensuring they have everything they need to successfully meet with their clinician.

Requirements

• 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a'service-first' mindset is required)
• Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat.
• Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity.
• Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss.
• The 'Startup Spirit': You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

Benefits

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program