Engineering Coordinator

The Engineering Coordinator role is responsible for ensuring seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. The role optimizes operational efficiency and delivers a superior customer experience throughout the provisioning process.

Requirements

• Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders
• Maintain accurate records for customer appointment schedules, success rates and customer interactions
• Generate regular reports on key performance metrics, such as appointment adherence and queue turnaround time
• Continuously identify opportunities to streamline operational processes and enhance productivity
• Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey
• Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team

Benefits

• Company Pension
• Employee Assistance Programme
• Eyecare Vouchers
• Flexible Working
• Bespoke Training & Development Plan
• Spontaneous Awards
• Enhanced Sick, Family leave and Statutory Leave
• Flu Jabs
• Death in Service Benefit
• Paid leave for charity support
• Complimentary tea and coffee in the office
• Attractive holiday package
• Free Broadband
• Access to generous discounts on Wildanet Rewards & Recognition Hub