Guest Services Associate

Join the Wilderness Family for a rewarding employment experience at America's Largest Waterpark Resort! The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team!

Requirements

• Ensure superior guest services
• Greet, register, and assign rooms to guests of hotel
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make change for guests
• Perform simple booking activities
• Issue room keys and direct guests to their room
• Review accounts and charges with guests during the checkout process
• Post charges for rooms, food & beverage, and all other miscellaneous charges
• Transmit and receive messages using telephone, cell phone, or radio
• Contact appropriate department when guests have special requests, requirements, or needs
• Responsible for cash banks
• Communicate with guests and other managers in order to ensure coordination of hotel activities

Benefits

• Great benefits
• Amenity usage