Technician, Network Operations Center - Tier 1 -3
WiLine NetworksPalo Alto, California, United States
Posted June 20, 2024
36000 - 54000 USD year
Full Time
About the Company
WiLine Networks is a pre‑IPO technology company that operates one of the fastest‑growing IP networks across the United States and Canada. It delivers enterprise‑class communication and managed services—including scalable internet access, UCaaS, SD‑WAN, managed Wi‑Fi, and cybersecurity solutions—through a private network that supports voice, data, video, and mobility.
Job Description
Headquartered in Silicon Valley, WiLine is a rapidly growing technology company operating a pre-IPO network of 35+ states offering scalable communication and managed services. The Network Operations Center (NOC) Engineer role is a 24/7 shift-based position focused on minimizing downtime, customer support, and system surveillance. The ideal candidate should be a goal-oriented, self-driven individual eager to grow within the network infrastructure.
Requirements
- 1 year+ in a customer support environment
- 1 year+ working with a ticketing system
- CCNA or Comptia Network+
- proven track record of customer satisfaction
- strong professional written/oral communications
- proven mastery of basic networking/troubleshooting concepts
- positive/flexible / no quit attitude
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- Paid Time Off
- Flexible Spending Account
- 401(K)
- Employee Referral Bonus
- Employee Discount Program
