On-Site IT Support Analyst

On-Site IT Support Analyst position at Wilson Elser law firm in New York, providing technology support to attorneys and staff, troubleshooting hardware and software issues, and building service-based relationships.

Requirements

• Minimum 2 years in technical support on IT hardware, software, and desktop peripherals
• Minimum 3 years working in ITSM and ITIL environments
• Self-starter with the ability to manage own time effectively and work autonomously
• Ability to lift and move items up to 50 lbs
• Experience working in an environment that promotes active listening, transparency, and customer-centric service
• Experience in system operations and/or administration a plus
• Prior law firm experience a big plus
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst
• ITIL4 certification preferred
• Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience

Benefits

• 401(k) retirement savings plan
• Medical, dental, vision, disability, and life insurance
• Generous PTO plan