Sr. Quality Engineer

Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives. Work closely with operations, engineering, maintenance, and support teams to identify risks early, improve process capability, and strengthen quality at the source throughout the plant.

Requirements

• Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues.
• Partner with internal teams to identify recurring customer issues and implement permanent corrective actions to prevent repeat failures.
• Lead plant efforts to improve internal quality performance by reducing defects, scrap, rework, and process variation.
• Drive a proactive quality approach focused on prevention, early detection, and process control rather than reactive inspection.
• Oversee product audits, in-process checks, and finished goods quality processes to ensure products meet specifications before shipment.
• Lead root cause analysis, corrective action, and preventive action activities for quality issues, non-conformances, and process deviations.
• Facilitate cross-functional quality improvement projects that support plant goals for quality, service, and cost.
• Develop and lead the quality team through coaching, training, performance management, and technical support.
• Maintain and improve the Quality Management System and support customer, regulatory, and internal audits.