As the General Manager, you will deliver an exceptional living experience for residents by maintaining properties to the highest standards, focusing on financial management, quality, resident retention, risk management, and reputation safeguarding, and fostering a collaborative environment for success and growth.
Requirements
- Model and instill the company's mission, vision, and values in all associates and foster an environment that promotes success.
- Supervise Resident Services position and Service Manager directly and Service Team indirectly.
- Conduct bi-weekly all associate operations and sales meetings to provide feedback and guidance on overall property and sales related performance goals and expectations.
- Partner with Learning & Development to ensure all direct report associates attend and complete onboarding, on-going, Fair Housing, and annual compliance training.
- Develop and drive strategies to control expenditures, achieve budgeted revenue, and outperform sub-market peers.
- Ensure all purchase decisions, vendor selections, and invoice processing are completed in adherence to the Procurement Policy by all members of the site.
- Contribute to achieving exceptional customer satisfaction by promptly addressing resident concerns.
- Proactively maintain a high-quality living environment for the residents.
- Oversee organization and execution of resident appreciation events and resident engagement activities.
- Oversee the management of the resident renewal program achieving company resident retention goals.
- Assist at other Windsor Communities as directed by Divisional Manager.
- Perform additional assignments as directed.
Benefits
- 20% off housing at any Windsor Community!
- Annual vacation and personal time
- 1 hour of paid sick and safe time for every 30 hours worked
- 10 days of paid vacation time accrued bi-weekly
- 6 weeks of paid parental leave after one year of service
- 10 paid holidays annually
- Up to 3 floating days
- Medical, dental and vision insurance
- Company matched 401(K)
- Cell phone stipend
- $500 bi-annual apparel allowance
- Tuition assistance
- Up to $300 annually for fitness reimbursement
