Resolution Specialist Team Leader
Wing AssistantPhilippines
Posted January 21, 2026
5400000 - 6000000 PHP year
Full Time
About the Company
Wing Assistant connects businesses with top-tier remote talent for various recurring tasks such as social media management, executive assistance, data entry, and sales calling. Our platform offers a super affordable team member to help you delegate excess work, allowing you to focus on growth. With a diverse range of services including virtual assistance, CRM management, and calendaring, Wing is your go-to solution for efficient business operations.
Job Description
The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases.
Requirements
- 3ā5 years of experience in customer escalations, dispute resolution, or customer operations
- 1ā2 years of people management or team lead experience
- Strong understanding of customer service policies, contracts, and dispute resolution practices