Client Success Support Specialist
Wing AssistantPhilippines
Posted November 18, 2025
300000 - 420000 PHP year
Full Time
About the Company
Wing is a fast-growing global operations team committed to delivering world-class client experiences.
Job Description
The Client Success Support Specialist role is part of Wing's expanded Customer Success organization, supporting Customer Success Managers by handling administrative tasks, client communication, and internal coordination.
Requirements
- Serve as the first point of contact for general client inquiries
- Draft and send routine updates, follow-ups, reminders, and documentation
- Monitor client concerns and escalate high-priority issues
- Assist CSMs in maintaining accurate client records
- Help process plan changes, free-trial activations, pause requests, or upgrades
- Coordinate simple requests with support teams
- Track VA attendance notes, performance flags, and basic replacements workflow updates
- Monitor the shared inbox/ticketing system and triage cases
- Identify recurring issues and flag them to the CSM
- Follow SOPs for common requests
- Document client interactions, resolutions, and pending tasks
Benefits
- Competitive compensation
- Performance incentives
- Clear advancement paths
- Flexible, supportive work environment