Resolution Specialist
Wing AssistantPhilippines
Posted January 21, 2026
420000 - 480000 PHP year
Full Time
About the Company
Wing Assistant connects businesses with top-tier remote talent for various recurring tasks such as social media management, executive assistance, data entry, and sales calling. Our platform offers a super affordable team member to help you delegate excess work, allowing you to focus on growth. With a diverse range of services including virtual assistance, CRM management, and calendaring, Wing is your go-to solution for efficient business operations.
Job Description
The Resolution Specialist is responsible for handling escalated customer concerns, service issues, and complex cases that require thorough investigation and timely resolution.
Requirements
- At least 2ā3 years of experience in customer support, customer success, dispute resolution, or escalations handling
- Strong written and verbal communication skills
- Excellent problem-solving and analytical abilities
- Ability to remain calm, professional, and objective in high-pressure situations
- Strong attention to detail and documentation skills
- Experience working on-site in a fast-paced operations environment