Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

We are seeking a Bilingual Medical Scheduling & Intake Specialist to support a U.S.-based healthcare provider. The role requires fluency in Spanish and English, experience in a medical receptionist or healthcare support environment, and hands-on experience with Athena EHR.

Requirements

• Handle inbound and outbound patient calls with professionalism and empathy
• Schedule, confirm, and reschedule appointments to maximize provider availability
• Conduct patient intake, including demographics and insurance information
• Verify insurance eligibility and assist with basic billing-related questions
• Perform timely follow-ups, including lab result callbacks and appointment reminders
• Maintain accurate and up-to-date patient records in the EHR system
• Respond to patient inquiries and provide general front desk support
• Prioritize urgent and appointment-related calls effectively

Benefits

• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification
• Top 1% VA Performance Training