ADMINISTRATOR L3

The role of Administrator L3 involves resolving, maintaining, and managing client software, hardware, and network issues based on service requests raised by end-users. The purpose is to ensure client satisfaction by adhering to defined SLAs and timelines.

Requirements

• Ensure timely response of all the tickets raised by the client end-user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment to keep track of each of their proper functioning and upkeep

Benefits

• Competitive salary
• Opportunities for growth and development
• Diverse and inclusive work environment