ADMINISTRATOR L3

The Administrator L3 role is responsible for resolving, maintaining, and managing clients' software, hardware, and network based on service requests raised by end-users within defined SLAs. The role involves ensuring timely responses to tickets, maintaining quality parameters, and tracking client equipment and systems for proper functioning and upkeep.

Requirements

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment's to keep track of each of their proper functioning and upkeep