Analyst

Provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Support process by managing transactions as per required quality standards and field all incoming help requests from clients via telephone and/or emails in a courteous manner.

Requirements

• Knowledge of assigned process, tools and systems
• Problem solving and decision making
• Attention to Detail
• Execution Excellence
• Client (Internal) Centricity
• Effective Communication

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative work environment
• Diverse and inclusive culture
• Recognition and rewards for outstanding performance