Associate

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. The role requires strong communication and interpersonal skills, familiarity with AI/Gen AI tools, and ability to work flexible shifts.

Requirements

• Graduates or undergraduates with at least 2 years of college and able to provide a Transcript of Records (TOR).
• Senior High School (SHS) graduates under the new curriculum
• English Proficiency: CEFR B2 or higher; preferred C1 for premium support
• Typing speed test of 30-40 wpm
• Ability to work flexible shifts, including nights, weekends, and holidays.
• At least 1 year experience in Customer Service preferably travel/hospitality
• Basic understanding of AI-driven workflows in customer service environments is a plus