Associate

The Associate role provides effective technical support to the process and resolves client issues directly or through timely escalation to meet process SLAs. The role requires strong communication and interpersonal skills, familiarity with AI tools, and basic understanding of AI-driven workflows in customer service environments.

Requirements

• Graduates or undergraduates with at least 2 years of college and able to provide a Transcript of Records (TOR)
• English Proficiency: CEFR B2 or higher; preferred C1 for premium support
• Typing speed test of 30-40 wpm
• Strong communication and interpersonal skills
• Familiarity with AI/Gen AI tools (e.g., chatbots, virtual assistants, automated ticketing systems) and ability to leverage them for faster and more accurate customer support
• Basic understanding of AI-driven workflows in customer service environments is a plus
• Ability to work flexible shifts, including nights, weekends, and holidays
• Professional demeanor and customer-first attitude
• At least 1 year experience in Customer Service preferably travel/hospitality