Associate

Wipro Limited is a leading technology services and consulting company seeking an Associate to handle inbound and outbound calls, deliver excellent customer service, and ensure customer satisfaction. The ideal candidate will have customer service orientation, excellent English communication skills, active listening skills, and the ability to work on shifting schedules.

Requirements

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Benefits

• Paid Time Off
• Benefits Package