Associate

Join Wipro Philippines Inc. as an Associate L1 and take on a dynamic role where you’ll be at the heart of delivering exceptional customer service and building meaningful client relationships.

Requirements

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep all company information which includes customer information confidential and secured

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Paid Time Off