Desktop Support Engineer

Role Overview

Provide on-site End User Computing (EUC) support at locations agreed between Wipro and end client. Deliver field-based desktop support to end users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction.

What You Will Do

Log, categorize, and validate incidents and service requests accurately within the ITSM tool. Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates.

Why It Might Be a Fit

Strong hands-on experience supporting Windows 11 desktops and laptops. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office).

Requirements

• Strong hands-on experience supporting Windows 11 desktops and laptops
• Experience with hardware diagnostics, break/fix, device swaps, and peripheral support (monitors, docks, keyboards, printers)
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)
• Working knowledge of Active Directory / Entra ID (user accounts, groups, access issues)
• Expertise with Intune / Endpoint Manager for device compliance and Autopilot, Laptop Build management
• PowerShell Scripting
• Experience troubleshooting VPN, MFA, and network connectivity issues (LAN/Wi-Fi)
• Printer and scanner support experience, including onsite configuration
• Strong communication and customer service skills, particularly when supporting VIP users
• Understanding of ITIL-based incident and service request management