Desktop Support

Role Overview

The Desktop Support role is responsible for resolving, maintaining, and managing client software, hardware, and network issues. The purpose of the role is to ensure client satisfaction by adhering to defined SLAs and providing timely solutions.

What You Will Do

Resolve and manage client software, hardware, and network issues, ensure timely response to tickets, perform root cause analysis, and provide acceptance and immediate resolution to high-priority tickets.

Why It Might Be a Fit

This role requires strong technical skills, attention to detail, and excellent communication skills. The ideal candidate will be able to work independently and as part of a team to deliver high-quality solutions and ensure client satisfaction.

Requirements

• Desktop Support experience
• 3-5 years of experience

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options