Senior Desktop Support

Role Overview

The Senior Desktop Support role is responsible for resolving, maintaining, and managing client software/hardware/network based on service requests raised from end-users, ensuring client satisfaction.

What You Will Do

Resolve and maintain client software/hardware/network, ensure timely response to tickets, perform root cause analysis, and provide acceptance and immediate resolution to high-priority tickets.

Why It Might Be a Fit

This role requires 3-5 years of experience in desktop support, with a focus on timeliness, client satisfaction, and zero escalations.

Requirements

• Desktop Support experience
• 3-5 years of experience

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options