Java Production Support Lead

We are looking for an experienced Lead L3 Support Engineer to join our support organization. The ideal candidate will have strong hands-on experience in L3 production support, ServiceNow-based ITSM processes, Change Management, and ITIL practices. The role requires deep expertise in monitoring and observability tools such as Splunk and Dynatrace, along with solid knowledge of RESTful APIs, Core Java, and Unix commands. Experience supporting Java / Spring Boot applications in the Banking domain is highly desirable.

Requirements

• 3+ years of experience in RESTful API development and/or production support
• Strong experience in L3 production troubleshooting, including shift and on-call support
• Hands-on experience with ServiceNow (Incident, Change, and Problem Management)
• Strong exposure to development tools and frameworks
• Dynatrace experience for monitoring, dashboard creation, and maintenance
• Splunk query creation, maintenance, and optimization
• Strong knowledge of Core Java
• Experience working in the Banking domain
• Understanding of Azure fundamentals
• Strong ownership mindset with the ability to take responsibility for incidents and drive resolution

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options