LEAD ADMINISTRATOR L1

The Lead Administrator L1 role involves providing technical expertise in architecture planning and design of platforms, managing day-to-day operations, and leading team management activities. Responsibilities include ensuring scalability and extensibility, conducting capacity planning, and strategizing disaster recovery plans. The role also involves talent management, performance management, and employee satisfaction and engagement initiatives.

Requirements

• Provide adequate support in architecture planning, migration & installation for new projects in own tower
• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc.
• Conduct technology capacity planning by reviewing the current and future requirements
• Manage day-to-day operations by troubleshooting any issues
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency
• Provide weekly status reports to the client leadership team and internal stakeholders
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Set goals for direct reportees, conduct timely performance reviews and appraisals
• Lead and drive engagement initiatives for the team
• Exercise employee recognition and appreciation

Benefits

• Flexible working hours
• Professional development opportunities
• Opportunities for career growth and advancement