LEAD ADMINISTRATOR L1(CONTRACT)

Provide technical expertise in architecture planning and design of the concerned tower, manage its day-to-day operations, and lead the structural/architectural design of a platform/middleware/database/back up etc. according to various system requirements. Conduct technology capacity planning, strategize and implement disaster recovery plans, and review the technical performance of the tower. Additionally, manage day-to-day operations, plan for and manage upgradations, migration, maintenance, backup, installation, and configuration functions, and provide weekly status reports to client leadership and internal stakeholders.

Requirements

• Adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
• Lead the structural/architectural design of a platform/middleware/database/back up etc. according to various system requirements
• Conduct technology capacity planning
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions
• Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization
• Promote diversity in leadership positions
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
• Exercise employee recognition and appreciation