Lead Administrator L1 (Contract) at Wipro Limited, responsible for technical expertise in architecture planning and design of a concerned tower, day-to-day operations, and team management.
Requirements
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
- Lead the structural/ architectural design of a platform/middleware/database/back up etc.
- Conduct technology capacity planning by reviewing the current and future requirements
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
- Ensure SLA adherence
- Identify risk issues and mitigation plans
- Avoid unauthorised changes
- Deliver new projects in a timely manner
- No formal escalations
Benefits
- Competitive compensation
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
- Employee satisfaction and engagement programs
