LEAD ADMINISTRATOR L1(CONTRACT)

Lead Administrator L1 (Contract) role is responsible for providing technical expertise in architecture planning and design of a platform or database, managing day-to-day operations, and leading a team. The role involves managing upgradations, migration, maintenance, backup, installation, and configuration functions for own tower, reviewing technical performance, and deploying ways to improve efficiency.

Requirements

• Provide adequate support in architecture planning, migration & installation for new projects
• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc.
• Conduct technology capacity planning
• Manage day-to-day operations
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions
• Review the technical performance of own tower
• Develop shift roster for the team
• Provide weekly status reports
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives
• Forecast talent requirements
• Hire adequate and right resources for the team
• Train direct reportees
• Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members
• Build an internal talent pool of HiPos and ensure their career progression
• Promote diversity in leadership positions
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Exercise employee recognition and appreciation