MAJOR INCIDENT MANAGER L1

Apply now for a Major Incident Manager L1 role at Wipro Limited, a leading technology services and consulting company. As a Major Incident Manager L1, you will be responsible for managing major incidents, ensuring timely resolution, and conducting analysis to prevent future incidents.

Requirements

• Acting as a SPOC for the Customer
• Driving the MI Bridge
• Informing key stakeholders
• Coordinating with SMEs
• Ensuring SLAs are met
• Taking preventive actions
• Conducting analysis and preparing MIR
• Updating knowledge database
• Reviewing triggers for Major Incidents