MAJOR INCIDENT MANAGER L2

The Major Incident Manager L2 will be responsible for driving the Major Incident Bridge, coordinating with Resolver Groups, and ensuring that Major Incidents are resolved within agreed SLAs. The role will also involve conducting thorough analysis and preparing Major Incident Reports, as well as ensuring that resolution procedures are updated in the knowledge database.

Requirements

• 8-10 years of experience in driving service operations
• Minimum 8 years of experience in managing IM and MIM processes
• ITIL Expert certification or two ITIL Intermediate certifications
• Strong analytical, communication, presentation, and reporting skills
• Good leadership, people management, and operational skills

Benefits

• Good salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment