PRODUCTION SPECIALIST L1

Provide effective technical support to the process, resolve client issues, and meet process SLAs. Field incoming help requests, document client information, and update availability in the RAVE system. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries and maintain internal knowledge bases and resources.

Requirements

• Customer Service
• 1-3 Years of Experience