Service Delivery Manager-Sales

Serving as liaison between client and Vendor development and operational team, ensuring agreed deliverables are met on time and in right quality, and optimizing program operations with a focus on process management and key strategic initiatives.

Requirements

• Proactively update and flag to client emerging issues and offer actions to mitigate
• Optimize program operations with a focus on process management, key strategic initiatives per quarter
• Ensure agreed deliverables are met on time and in right quality
• Regular coaching and development of the team lead group
• Ascertain that the quality assurance team ensures processes are in accordance with client expectations
• Liaise with client Program Manager to ensure Vendor's Personnel meets client recommended requirements
• Managing the scheduling and chairing of all account review meetings
• Available during all operations hours to receive client communications

Benefits

• Opportunity to work with a leading technology services and consulting company
• Chance to drive results in a fast-paced, international work environment
• Potential for career growth and development in a global organization