SERVICE DESK ANALYST L2(CONTRACT)

The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. The role involves primary user support and customer service, responding to queries from various channels, and following standard service desk operating procedures.

Requirements

• 1-3 years of experience in TIS Service Desk
• Familiarity with each client and their respective applications/processes
• Fundamental operations of commonly-used software, hardware, and other equipment

Benefits

• Opportunity to work with a leading technology services and consulting company
• Chance to be part of a diverse and inclusive work environment
• Professional growth and development opportunities