TECHNICAL LEAD L1
WiproChennai, Tamil Nadu, India
Posted April 8, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
Support process delivery by ensuring daily performance of Production Specialists, resolve technical escalations and develop technical capability within the team.
Requirements
- Oversee and support process by reviewing daily transactions on performance parameters
- Resolve client queries as per the SLA's defined in the contract
- Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client