Contact Centre Sales Specialist
WirelessDNAToronto, Ontario, Canada
Posted February 11, 2026
42000 - 45000 CAD
Full Time
About the Company
WirelessDNA is an exclusive Rogers and Fido dealer operating over 82 retail locations across Canada, offering a comprehensive range of personal and business wireless solutions. With a 25-year legacy of award-winning service, the company delivers flexible mobile plans, state-of-the-art B2B connectivity, and dedicated sales support tailored to individual and enterprise needs. Its nationwide network of experienced retail partners ensures prompt, knowledgeable assistance and a seamless customer experience. WirelessDNA's reputation for a can-do attitude and exceptional customer service sets it apart as a trusted partner for Canadians seeking reliable telecommunications.
Job Description
As a Contact Centre Sales Specialist, you will lead conversations that build trust, drive revenue, and create loyal long-term customers. You'll connect with new and existing customers, uncover their needs, recommend solutions, and ensure every interaction reflects our commitment to exceptional service.
Requirements
- Proactively connect with existing and prospective customers to generate sales and strengthen customer relationships
- Execute post-sale follow-ups to confirm satisfaction, address concerns, and support customer retention
- Identify customer needs and recommend appropriate plan upgrades, additional lines, and device solutions
- Present and position relevant products and offers during follow-up and outbound sales conversations
- Manage call flow and talk time efficiently while adhering to quality standards and compliance requirements
- Partner with team members to consistently achieve individual and team sales targets and performance metrics