Automotive Dealership Service Advisor

We are seeking a motivated, customer-focused Service Advisor to serve as the primary liaison between our customers and our service department.

Requirements

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare estimates and obtain customer authorization for repairs.
• Communicate repair progress and completion timelines.
• Coordinate with technicians and parts departments to ensure efficient workflow.
• Review completed repairs and invoices with customers.
• Maintain CSI (Customer Satisfaction Index) goals and dealership performance standards.
• Follow all dealership, manufacturer, and safety procedures.
• Build long-term customer relationships through outstanding service and follow-up.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off and Holidays
• Employee Vehicle Purchase and Service Discounts
• Ongoing Training and Career Development
• Advancement Opportunities