India Supervisor, Business Services

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM) is the leading provider of comprehensive waste and environmental services in North America, and this role is a supervisory position within the Business Services team.

Requirements

• Manage a team of BPO processors
• Timely reporting of data, MIS and related metrics
• Assists in keeping vendor accounts updated and accurate
• Returns or resolves quality control issues in problem queues
• Meets or exceeds individual productivity requirements
• Follows standard procedures and introduces all new procedures into daily routine
• Mentor the team to ensure excellence in performance and motivation levels
• Train and develop new hires to accommodate with company's standards and culture
• Maintains professional and productive relations and communications with internal customers

Benefits

• 401k Matching
• Paid Time Off
• Health Insurance
• Life Insurance