Senior Group Manager - Operations - South Africa

WNS Global Services Inc. is a global Business Process Management (BPM) leader seeking a Senior Group Manager - Operations for their South African office. The successful candidate will lead a team, design and implement improvement projects, and deliver excellent customer experience.

Requirements

• Lead a team of operational leaders
• Deliver contractual and commercial performance through cost and profitability management
• Create a high-performing, highly-engaged team
• Build excellent relationships both internally and externally
• Ensure compliance to all relevant process and regulatory standards
• Control and minimise costs
• Drive continuous improvement and create value by delivering excellent customer experience