Customer service specialist

Customer Service Specialist sought for Legal&Regulatory division, providing assistance to customers and sales network, improving services, and collaborating with technical team.

Requirements

• Providing telephone, email, on-site, and remote assistance to customers
• Collaborating with technical team to improve and enhance services
• Preparing training plans and evaluating performance of assistance centers
• Providing second-level support and training technical personnel
• Creating periodic production reports and communicating results
• Analyzing market and developing innovative models/solutions
• Managing and organizing communications to assistance centers

Benefits

• Flexible schedule
• Hybrid working mode
• Meal vouchers
• Online well-being programs
• Welfare platform