Customer Success Manager

We are seeking a Senior Customer Success Specialist to join our CPESG team, focused on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions.

Requirements

• Lead advanced onboarding programs for customers implementing CCH Tagetik CPM solutions
• Serve as the primary escalation point for high-priority customer issues
• Provide guidance on complex technical and product-related challenges
• Monitor customer health, engagement, and adoption metrics to identify risks and opportunities
• Generate actionable insights and reports to support retention, growth, and platform optimization
• Collaborate cross-functionally with Sales, Product, and Support teams
• Collaborate with local and global customer success management teams
• Drive retention and expansion through proactive engagement and value realization strategies
• Collaborate closely with local Business Retention Managers
• Ability to feeding back customer experience to Product teams
• Grow and nurture customer advocates