Senior Customer Service Representative
Wolters KluwerSaint Cloud, Minnesota, United States
Posted February 17, 2026
34000 - 57500 USD
Full Time
About the Company
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: [email protected]. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Job Description
The Senior Customer Service Representative plays a critical role in ensuring accurate, timely processing of customer orders and detailed information within the ERP systems.
Requirements
- 1+ years of customer service, order management, or order-to-cash experience in a SaaS, software, or technology-driven environment
- Familiarity with ERP systems (e.g., SAP or Netsuite) and ability to quickly learn new applications
- Excellent attention to detail and accuracy in data entry; ability to interpret contracts and understand financial implications
- Strong written and verbal communication skills, including the ability to grasp information clearly
- Demonstrated ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
