Senior Customer Success Specialist
Wolters KluwerJapan
Posted April 9, 2026
Full Time
About the Company
Wolters Kluwer is a leading global provider of information, software, and services for professionals in the legal, business, tax, and finance industries.
Job Description
The Senior Customer Success Specialist requires in-depth knowledge of Customer Success and applies general knowledge of business and industry practices. The role involves contributing to a smooth customer onboarding process, tracking customer performance, promoting engagement, and fostering optimal product usage.
Requirements
- Fluent in English (written, reading and spoken) and Japanese
- Clinical background- with good experience in training/training/strategic planning.
- Experienced with remote training and e-learning
- Educated - BS/BA Degree or equivalent
- Excellent communication and presentation skills
- Self-starter, highly organized with ability to prioritize work efficiently and effectively
- Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar)
- A team player and able to work independently when needed
- Willing and able to travel to customer sites (average 60% travel – will vary by quarter)
- A valid drivers license
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan