Contact Center AI Specialist

Contact Center AI Specialist role at Wolverine Worldwide, Inc. supporting strategy, optimization, and ongoing management of AI driven customer service capabilities. The position will partner closely with Contact Center Operations, Digital Experience, Technology, and Salesforce partners to drive measurable efficiency, cost savings, and customer experience improvements.

Requirements

• Bachelor’s degree in computer science, Engineering, Data Science, or related field, or equivalent practical experience.
• 2+ years of experience in software engineering, data engineering, or applied AI/ML roles.
• Hands-on experience building or integrating AI-driven solutions, including LLM-based applications, AI agents or copilots, API-driven AI services.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan