IT Service Desk Spec
Work for Warriors GeorgiaGeorgia, United States
Posted December 19, 2021
Full Time
About the Company
Work for Warriors Georgia delivers a free, comprehensive employment assistance program tailored to service members, veterans, retirees, reservists, and their families. Through individualized coaching, Employment Coordinators assess each applicant’s unique skills, providing career guidance, application review, interview preparation, and networking opportunities. The organization partners closely with employers to understand workforce requirements and company culture, enabling precise talent matching and offering free advertising, tax‑credit information, and pre‑interview screenings. This holistic, client‑centric approach ensures high‑quality candidates for employers while empowering military‑affiliated individuals to achieve their career goals.
Job Description
Provides a single point of contact for Service Desk customers and provides dependable and exceptional customer services as a key member of our Tier 1 and Tier 2 support team.
Requirements
- Minimum two years Service Desk, Help Desk, or technical Call Center experience
- Strong technology background with experience in troubleshooting hardware and network problems
- ITIL foundations certification
- Comptia Network+ and Microsoft Certifications, or Cisco Certifications
- Experience with incident management systems
- Excellent documentation skills
