Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Requirements
- Develop and maintain strategic business relationships with customers to drive adoption and retention.
- Provide technical Workato product expertise.
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
- Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
- Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
- Actively coach and mentor the broader CSM team, contributing to overall team development
- Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
- Become the trusted customer advisor and be the customer advocate within Workato.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance