Commercial Customer Success Manager

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Requirements

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical Workato product expertise.
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
• Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
• Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
• Actively coach and mentor the broader CSM team, contributing to overall team development
• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
• Become the trusted customer advisor and be the customer advocate within Workato.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance