PRE SALES ENGINEER

As a pre-sales engineer, you will bridge the gap between technical solutions and sales objectives. You will help to translate complex technical information into clear, compelling presentations for our potential clients, ensuring the proposed solutions meet the client's needs and technical requirements.

Requirements

• Study and analyse all of companys services and product offerings.
• Work closely with the product team to develop product catalogues, product sales deck and sales presentations.
• Pre- and post-sales support for products including design, technical advice, and point of contact.
• Deliver product presentations and demonstrations, and provide support at external and internal customer facing meetings/events.
• Recommend an appropriate technical solution to meet merchants requirements.
• Take a leading role in specifying technical solutions, concept papers and writing proposals.
• Work with internal product team to meet merchants expectation.
• Keep up to date on technical knowledge and handle first-level technical issues for merchants.
• Proactively work to identify opportunities/ new sales lead, understand customer requirement, follow up and monitor closely to win deals.
• To provide product training, consultancy service and technical advice to our enterprise customers.
• Technical issues evaluation.
• Offer consultancy to sales team and product teams to assist with special projects and feature tweaks to meet our merchants special needs.
• Collaborate and Cross-Functional Engagement
• Work closely with internal and external teams to meet sales targets and share insights.
• Collaborate and engage with teams and customers to understand satisfaction levels and identify opportunities for up-selling or cross-selling.