Support Associate
Workoo TechnologiesDavenport, Iowa, United States
Posted January 6, 2026
Full Time
About the Company
Workoo Technologies focuses on enhancing work environments globally by partnering with leading firms across industries to create sustainable job growth. They develop innovative workplace solutions that improve productivity, employee satisfaction, and operational efficiency. Their unique approach blends technology-driven insights with sector-specific expertise to tailor solutions that meet local market needs. Workoo's commitment to continuous improvement and collaboration positions it as a trusted partner for companies seeking to expand opportunities and foster thriving work cultures worldwide.
Job Description
As a Support Associate, you will be the first point of contact for customer concerns, providing detailed information on available services and helping customers make informed decisions. You will also be responsible for owning the customer process, proactively communicating with customers, and working collaboratively with teams to instill customer confidence and build loyalty.
Requirements
- Function as first point of contact to customer concerns, delivering detailed information on available services
- Take ownership of process and proactively correspond with client; addresses concerns; adapts interaction strategy to line up with client demands
- Maintains customer files in proprietary database, using tools and resources to guarantee dependable and timely processing
- Provides customer service and utilizes purchase procedures to preserve clients; teaches consumers regarding added-value items that might benefit them
Benefits
- 100% remote work from home