Project Manager is responsible for leading and coordinating key workstreams within our SMB Customer Service Transformation. This is a flexible, delivery-focused PM role where your responsibilities evolve based on where we are in the transformation journey and the active project portfolio.
Requirements
- 4+ years of project or program delivery experience, ideally in Customer Service, Operations, or business transformation
- Strong operational discipline: attention to detail, clear planning, and a "get-it-done" mentality
- Excellent stakeholder management across functions, cultures, and seniority levels—you explain complex initiatives clearly and build confidence
- Recognized expertise in customer service, operations, or transformation—you bring knowledge that helps the team solve problems better
- Fluent in English (written and verbal)
- Familiarity with PM tools (e.g. Confluence) is valuable; Worldline systems knowledge is a plus
Benefits
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus