Knowledge Manager

Worldly is seeking a Knowledge Manager to lead the development and maintenance of its centralized knowledge resources. The role will involve curating, organizing, and maintaining the company's help center and knowledge base, as well as collaborating with subject matter experts to capture and structure knowledge effectively. The successful candidate will have 5-7 years of experience in content creation and documentation, knowledge of basic sustainability concepts, and experience with Knowledge Base or CMS platforms.

Requirements

• Bachelor’s degree or equivalent work experience
• 5-7 years of experience creating content and documentation for customers
• Knowledge of basic sustainability concepts
• Knowledge of life cycle assessment (LCA) and/or other methodologies and tools for measuring environmental and social impact
• 2-5 years of experience with Knowledge Base or CMS platforms
• Complex project management experience
• Experience in a technology or SaaS organization

Benefits

• Medical, Dental, and Vision Insurance
• Company-sponsored 401k with up to 4% match
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 12 paid company holidays