Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. The part-time Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport.
Requirements
- Load and unload baggage and cargo from aircraft efficiently and safely
- Marshal aircraft to and from gates using hand signals and communication equipment
- Operate ground support equipment such as tugs, belt loaders, and forklifts
- Conduct pre- and post-flight safety inspections of equipment and ramp areas
- Coordinate with flight crews, ground control, and team members for smooth operations
- Fill aircraft water tanks and ensure proper servicing levels
- Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
- Maintain cleanliness and organization of the ramp area, adhering to safety protocols
- Complete required flight paperwork, including weight and balance reports
- Assist with emergency situations, such as equipment failures or medical incidents
- Work in various weather conditions, including extreme heat, cold, and rain
- Follow all airport safety and security regulations and report any safety hazards
- Make reservations, issue tickets and itineraries, and compute fares for passengers.
- Handle baggage check-in, collect excess baggage charges, and provide general travel information
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
- Determine flight close-out times and complete necessary flight documentation for accuracy.
- Handle post-departure procedures, including invalidating tickets and finalizing reports.
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Benefits
- Paid training
- Opportunity for flight benefits
- On the spot awards through the Awardco Platform
- Multiple options for medical care
- WFS Employee Extras (Travel Discounts, Pet insurance, Discount Shopping & More)
- Wellness Programs
- Opportunity for Internal Mobility and transfers
