Dynamic PC Support

The Dynamic PC Support position performs tasks related to the repair of client products, provides customer support, and troubleshoots technical issues. The role interacts directly with clients to address technical issues and respond to them timely and accurately.

Requirements

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily

Benefits

• Generous Paid Time Off