Dynamic PC Support

The Dynamic PC Support position performs tasks related to the repair of client products, provides customer support, and troubleshoots technical issues. The role requires technical school certification or equivalent and 0-2 years of relevant experience.

Requirements

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow various established policies and guidelines
• Ensure control of assets and inventory
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines